Privacy Policy

Please read this Privacy Policy carefully to understand our practices regarding your personal data.

Effective Date:

25th of June, 2019

Last Updated:

4th of July, 2025.

The English version of legal agreements and policies is the only official version. Translated versions are for convenience only and are not legally binding. In case of any conflicts, the English version prevails.

1. Introduction

Welcome to OneNet Servers Nigeria, operated by CONQOLX TECHNOLOGIES LIMITED (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring your personal data is handled securely, transparently, and in compliance with the Nigerian Data Protection Regulation (NDPR). This Privacy Policy explains clearly how we collect, use, disclose, and safeguard your personal data when you access our website onenetservers.com.ng and onenetservers.net and use our services.

2. Who We Are and How to Contact Us

Company Name: CONQOLX TECHNOLOGIES LIMITED
Company Number: RC-1775966
Operating Business Name: OneNet Servers Nigeria
Registered Office Address: VeniaHub 8, The Providence St, Lekki Phase 1, Lagos 100252, Nigeria
Email: gdpr@onenetservers.net
Phone: 02013-309-154

CONQOLX TECHNOLOGIES LIMITED is the data controller responsible for managing your data.

3. Information We Collect

We collect and process the following types of personal data:

3.1. Information We Collect

Contact Information: Name, email address, phone number, postal address when you contact us via email, phone, or website.
Account Information: Username, password, and other account-related details when you create an account.
Payment Information: Billing address, credit/debit card details, PayPal account information, and transaction history. Payment processing is handled by third-party processors like Bank Transfer, Paystack, Flutterwave, and Crypto payments, complying with PCI-DSS standards.
Domain Registration Data: WHOIS information and other data required for domain registration.

3.2. Information We Automatically Collect

Usage Data: IP address, browser type, device type, operating system, pages visited, time spent on the site, and referring URLs.
Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies. See our Cookie Policy for more details.

3.3. Information from Third Parties

AI-Powered Services:

Website Builder (AI-Assisted): Information related to your design preferences, site structure, and content recommendations provided by our AI-driven website-building tools.
AI Help Center & Chatbots: Personal data collected during interactions with our AI chatbot, including your name, contact details, and inquiry contents to assist effectively.
Automated Support Systems: Data provided when interacting with automated systems (such as an AI-based help centre).

Mailchimp: Email addresses and preferences for newsletter subscriptions.
Analytics Providers: Data collected by Google Analytics for website usage analysis.
IVR Telephone System: Our Interactive Voice Response (IVR) system collects data for support inquiries and communications.
Social Media: Data collected through social media interactions such as likes, follows, and comments.

4. How We Use Your Personal Data

We use your data for the following purposes:

To Provide Services: Fulfilling contractual obligations, such as providing hosting services and processing payments via third-party payment processors like PayPal, Stripe, etc.
To Communicate with You: Sending account updates, service notifications, and responding to inquiries via our AI chatbots, IVR, or email.
To Improve Our Services: Analysing website usage, troubleshooting issues, AI-system training and enhancement, and user experience improvements.
For Marketing Purposes: Sending promotional materials and newsletters (with your consent).
To Ensure Security: Detecting and preventing fraud, abuse, and security breaches.
To Comply with Legal Obligations: Meeting legal and regulatory requirements, such as tax reporting and domain registration rules.

5. Legal Basis for Processing Personal Data

We process your data based on the following legal bases:

Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you (e.g., providing hosting services, and processing payments).
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, ensuring security, and preventing fraud.
Consent: We rely on your consent for marketing communications and the use of non-essential cookies.
Legal Obligation: We process data to comply with legal obligations, such as tax reporting and domain registration rules all in compliance with Nigeria laws and NDPR.

6. Sharing Your Personal Data

We may share your data with the following categories of recipients:

Service Providers: Payment processors (Paystack, Flutterwave, Crypto payment services), domain registrars (NiRA), analytics providers (Google Analytics), marketing platforms (Mailchimp), AI chatbot and helpdesk providers, and secure data centres.
Legal Authorities: When required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of our assets.

We do not sell your data to third parties.

7. International Data Transfers

Your data may occasionally be stored or processed outside Nigeria. In such instances, we ensure strong safeguards (e.g., contractual clauses compliant with NDPR) to protect your data adequately.

8. Data Retention

We retain your data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Account Information: Retained for the duration of your subscription and a reasonable period thereafter.
Payment Records: Retained for six years for tax purposes.
Marketing Consent: Retained until you withdraw consent.
Server Logs: Retained for a specific timeframe for security and troubleshooting.

9. Your Rights Under the NDPR

You have the following rights regarding your data:

Access: Request a copy of your data.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data under certain circumstances.
Restriction: Request restriction of processing under specific conditions.
Portability: Request transfer of your data to another organization.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: Withdraw consent for processing where applicable.

To exercise these rights, please contact us at gdpr@onenetservers.net.

10. How to Exercise Your Data Subject Rights

To exercise your rights, please get in touch with us via:

Email: gdpr@onenetservers.net.
Postal Mail: CONQOLX TECHNOLOGIES LIMITED, VeniaHub 8, The Providence Street, Lekki Phase 1, Lagos 100252, Nigeria

We will respond to your request within one month.

11. Your Right to Lodge a Complaint with NITDA

If you believe your data protection rights under NDPR have been violated, you can file a complaint with:

National Information Technology Development Agency (NITDA)
Website: https://nitda.gov.ng
Email: info@nitda.gov.ng
Phone: +234-929220263, +2348168401851
Address: No 28, Port Harcourt Crescent, Off Gimbiya Street, Area 11 Garki, Abuja, Nigeria

12. Security Measures

We implement robust measures to protect your data:

Secure encryption for data transfer and storage.
Controlled access, strong authentication, and role-based permissions.
Regular staff training and security reviews.
AI systems secured against unauthorized access and misuse.

13. Data Breach Notification

In case of a data breach, we will notify affected individuals and NITDA as required by NDPR guidelines within 72 hours.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

15. Cookie Policy

What are Cookies?

Cookies are small text files placed on your device when you visit our website. They store information about your browsing activity and preferences.

Types of Cookies We Use

Strictly Necessary Cookies: Essential for website functionality.
Performance/Analytics Cookies: Collect data on website usage (Google Analytics).
Functionality Cookies: Remember your preferences (language settings).
Targeting/Advertising Cookies: Deliver relevant ads.

Cookie Consent

We use a cookie banner to obtain your consent for non-essential cookies. You can manage your cookie preferences through your browser settings.

Managing Cookies

You can withdraw or modify your cookie consent at any time through your browser settings.

16. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: gdpr@onenetservers.net.
Phone: 02013-309-154
Address: VeniaHub 8, The Providence St, Lekki Phase 1, Lagos 100252, Nigeria.

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