I did not receive my OneNet Servers welcome email
Applies to: New hosting, domain, reseller, and email orders on OneNet Servers.
Use this guide when your service is active but the welcome email with login details, server routes, or setup notes does not appear in your inbox.
Before you start
- Check the inbox and spam folder of the email address used on your client account.
- Confirm that the order is already active in your OneNet client area.
Steps on OneNet Servers
- Log in to your OneNet client area and confirm that the order shows as active rather than pending or fraud review.
- Review the product details page first because key access routes and service status are often visible there even before you find the original email.
- Search your mailbox for the service domain, invoice number, or OneNet Servers sender address in case the message was filtered into another folder.
- If the email is still missing, open a support ticket from the registered account and request that the welcome details be resent.
What you should see next
- You should receive the welcome details again or be directed to the product page that already contains the access path you need.
Common issues
- A typo in the client email address can stop delivery completely.
- If the order is still pending, there may not be a final welcome email to resend yet.
When to contact support: Contact support from the same registered client account if the service is active and the welcome details still have not arrived after you check spam and the product page.
