Privacy Policy

Welcome to OneNet Servers, operated by CONQOLX TECHNOLOGIES LIMITED in the UK and Nigeria ("we," "us," or "our"). We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently across both operating entities.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, onenetservers.net, and our services.

CONQOLX TECHNOLOGIES LIMITED is the data controller responsible for managing your data through our UK and Nigerian operations.

• Company Name: CONQOLX TECHNOLOGIES LIMITED
• UK Registration: 14565201 (England & Wales)
• Nigeria Registration: 1775966
• Operating Business Name: OneNet Servers
• Registered Office Address: Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ
• Nigeria Operating Entity: ConqolX Technologies Limited, RC 1775966
• Email: [email protected]
• Phone: +44 7333 880 7775 / +234 201 330 9154

We collect and process the following types of personal data:

3.1 Information We Collect

• Contact information: name, email address, phone number, and postal address.
• Account information: username, password, and account-related details.
• Service information: products, services, domains, account status, and related support context.
• Payment information: billing address, card details, PayPal account information, and transaction history, handled through third-party processors such as Stripe, PayPal, bank transfer, Flutterwave, and crypto payments.
• Domain registration data: WHOIS information and other data required for domain registration.

3.2 Information We Automatically Collect

• Usage data: IP address, browser type, device type, operating system, pages visited, and referring URLs.
• Cookies and similar technologies. See our Cookie Policy section below for more details.

3.3 Information from Third Parties

• AI chatbots and automated systems for support inquiries.
• Mailchimp for newsletter subscriptions.
• Google Analytics for website usage analysis.
• IVR telephone systems for support inquiries and communications.
• Social media interaction data such as likes, follows, and comments.

• To provide services and fulfil contractual obligations.
• To communicate with you through email, IVR, or support tooling.
• To improve our services, analyse usage, and troubleshoot issues.
• To help staff and approved AI agents provide faster, more accurate customer service and support.
• For marketing purposes where you have given consent.
• To ensure security, prevent fraud, abuse, and breaches.
• To comply with legal and regulatory obligations.

AI Agent Consent

We use AI agents to help our staff provide enhanced service and support. Your name, email address, products, services, domains, and account status are baseline business-scope data used to deliver and support your services. AI Agent Consent allows approved agents to use wider relevant account context, such as support tickets, invoices, service history, and troubleshooting notes, so they can assist you more effectively.

Existing customers are recorded as having accepted our Terms and Privacy Policy from the date they signed up because those are business-scoped requirements for using OneNet Servers services. Existing customers will see an AI Agent Consent notice on their next client-area login. You can accept or reject AI Agent Consent then, and you can update that AI Agent Consent preference later in your client profile settings.

• Contractual necessity.
• Legitimate interests, including service improvement and fraud prevention.
• Consent for marketing, non-essential cookies, and enhanced AI Agent support beyond baseline business-scope data.
• Legal obligation, including tax reporting, domain registration rules, UK GDPR, the Data Protection Act 2018, and the Nigeria Data Protection Act 2023 where applicable.

We may share your data with the following categories of recipients:

• Service providers, including payment processors, data centre providers, registrars, analytics providers, customer support software providers, approved AI agent tooling, AI chatbots, and IVR systems.
• Legal authorities where required by law or necessary to protect rights, property, or safety.
• Business transfer counterparties in the event of a merger, acquisition, or sale of assets.

We do not share your data with third parties for their marketing purposes.

Your data may be transferred to and stored in countries outside the UK, Nigeria, and the European Economic Area (EEA). We ensure appropriate safeguards, such as Standard Contractual Clauses, contractual controls, and processor due diligence, are in place to protect your data.

We retain your data only for as long as necessary or as required by law.

• Account information: for the duration of your subscription and a reasonable period thereafter.
• Payment records: retained for six years for tax purposes.
• Marketing consent: retained until you withdraw consent.
• Server logs: retained for a specific timeframe for security and troubleshooting.

Depending on your location and the service relationship, your rights may arise under the UK GDPR, the Data Protection Act 2018, or the Nigeria Data Protection Act 2023 administered by the Nigeria Data Protection Commission.

• Access
• Rectification
• Erasure
• Restriction
• Portability
• Objection
• Withdraw consent

To exercise these rights, contact [email protected].

To exercise your rights, please contact us via:

• Email: [email protected]
• Postal Mail: Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ

We will respond to your request within one month.

If you believe your data protection rights have been violated, you can complain to the ICO.

• Website: www.ico.org.uk
• Phone: 0303 123 1113

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, regular security assessments, and employee training.

In the event of a personal data breach, we will notify the ICO and affected individuals as required by law.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

What are cookies?

Cookies are small text files placed on your device when you visit our website. They store information about your browsing activity and preferences.

Types of cookies we use

• Strictly necessary cookies.
• Performance and analytics cookies.
• Functionality cookies.
• Targeting and advertising cookies.

Cookie consent

We use a cookie banner to obtain your consent for non-essential cookies. You can manage or withdraw consent through your browser settings at any time.

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone: +44 7333 880 7775
• Address: Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ