Connect to FTP on OneNet Servers

Applies to: Hosting services that expose FTP, SFTP, or file-access credentials.

Use this guide when you need to connect to your website files with an FTP client such as FileZilla.

Before you start

• Confirm that the hosting service actually includes file-transfer access.
• Keep the current hostname, username, password, and port from the active service details ready.

Steps on OneNet Servers

1. Install an FTP client such as FileZilla if you do not already have one.
2. Open the active hosting service in your OneNet client area and copy the current file-access hostname, username, password, and port shown for that service.
3. Enter those details into your FTP or SFTP client and connect.
4. If the service uses secure file transfer, choose the secure protocol recommended in the service details instead of falling back to plain FTP.

What you should see next

• You should be able to browse the account files and upload or download content for the correct hosting service.

Common issues

• Using an old hostname or a password from a previous migration is one of the most common reasons FTP fails.
• A panel login password and a file-transfer password are not always the same on every hosting stack.

When to contact support: Contact support if the current file-access details from the active service still fail in a fresh FTP client session.