How cancellations and refunds work on OneNet Servers

Applies to: Customers reviewing product cancellation or refund eligibility.

Cancellations and refunds are not the same action. A cancellation stops or schedules the end of a service. A refund depends on the product terms and the payment history attached to that service.

Before you start

• Check the service and invoice first so you know exactly what you are cancelling or disputing.

Steps on OneNet Servers

1. Open the service in Client Area.
2. Use the cancellation request path if you want the service to end.
3. If you need a refund decision too, open a billing ticket and reference the related invoice and service.

What you should see next

• The cancellation request should be visible against the service.
• Any refund decision should be handled through the billing review flow, not by assumption.

Common issues

• A cancelled service is not automatically a refunded service.

Visual guide

Next steps on OneNet Servers

• Understand billing cycles and renewals on OneNet Servers
• Understand late payment, suspension, and restoration
• View, print, or download your invoices

When to contact support: Contact billing support if you need clarification on whether a payment is refundable before you cancel the service.