Sales
Plans, migrations, reseller and bulk .ng pricing. We will size the right setup with you.
DNS fixed, you’re live ✓Tolu · Lagos
Invoice resent in ₦Sarah · Manchester
.com.ng transfer approvedDavid · Abuja
SSL is live on yourbrand.ngChidi · Lagos
Engineers online now in Lagos & London
Talk to a real engineer,
not a script.
Live chat around the clock, tickets routed to the right team, and people who understand naira billing, .ng domains and UK compliance.
How can we help?
Pick the fastest route to the right person.
Every route reaches a real team in Lagos or London. Existing customers get priority when they log in first.
Technical support
Websites, email, DNS, SSL and servers. Real engineers, replies in under 2 hours.
Open a ticketBilling & accounts
Invoices, renewals, refunds and payments in naira, pounds or dollars.
Contact billingDomains & NiRA
.ng and .com.ng registrations, transfers, WHOIS and registry questions.
Get domain helpSend us a message
We reply within 2 working hours. For outages, use live chat.
Our offices
Find us in Lagos, Manchester and Abuja.
Visits are by appointment. For anything urgent, live chat is the fastest way to reach an engineer.
Registered office
United Kingdom
Bartle House, 9 Oxford Court
Manchester, M2 3WQ
Operations & support hub
Lagos, Nigeria
Lagos, Nigeria
Visits by appointment
Itana · Abuja
Itana digital free zone
Abuja, Nigeria
Africa's first Digital SEZ
Abuja, FCT
Before you write
Quick answers.
Most questions are answered in minutes in our Help Centre.
Visit the Help CentreHow quickly will I hear back?+
Live chat is instant, around the clock. Tickets and emails get a reply from an engineer in under 2 hours, and priority tickets from logged-in customers jump the queue.
Can I pay in naira, pounds or dollars?+
Yes. Available currencies and payment methods are shown in the live client area and on the invoice before payment.
How do I transfer my .ng or .com.ng domain to OneNet?+
Open a support ticket with the domain name and current registrar. Our domains team will confirm the transfer requirements and guide you through the registry steps.
Do you help migrate my website for free?+
Migration support depends on the hosting plan and source platform. Contact sales or technical support with the current stack so we can confirm the safest route before you order.
Where do I report abuse or phishing?+
Use the Abuse/SPAM department in the live client portal. Include the affected domain, evidence and timestamps so the team can investigate quickly.