Remove password protection from a directory in Plesk

Applies to: Plesk hosting services where directory protection was enabled inside the subscription.

Use this guide when a folder no longer needs browser authentication before visitors can view it.

Before you start

• Confirm the exact protected folder you want to change so you do not remove protection from the wrong path.

Steps on OneNet Servers

1. Log in to Plesk and open Websites and Domains.
2. Open Password-Protected Directories for the correct site.
3. Choose the protected directory you want to change.
4. Disable the protection or remove the directory rule, then save the change.
5. Test the folder in a private browser window so you can confirm the prompt is gone.

What you should see next

• The protected directory should stop asking for a username and password after the change is applied.

Common issues

• If the browser still prompts for credentials, clear the browser cache or test in a private window before assuming the rule is still active.

When to contact support: Contact support if the directory still prompts after the rule is removed or if you are not sure which folder the protection rule belongs to.